At [Brand Name], we want you to be completely satisfied with your purchase. Please read our return and exchange policy carefully.

1. General Return Policy

1.1 Time Frame:

• Returns accepted within 7 days of delivery
• Exchange requests within 14 days of delivery
• Claims for damaged items within 24 hours of delivery

1.2 Condition Requirements:

• Items must be unused and in original condition
• Original packaging must be intact
• All tags and labels must be attached
• Product must be free from installation attempts
• Original invoice/receipt required

2. Product-Specific Return Policies

2.1 Wallpapers:

• Unopened rolls eligible for return
• Opened rolls can only be returned if defective
• Custom wallpapers are non-returnable
• Partial rolls cannot be returned

2.2 Curtains:

• Ready-made curtains returnable within 7 days
• Custom-made curtains non-returnable
• Fabric samples non-returnable
• Must be unaltered and unwashed

2.3 Blinds:

• Stock blinds returnable if unopened
• Custom-sized blinds non-returnable
• Motorized blinds tested before return
• Hardware must be complete

2.4 PVC Flooring:

• Unopened boxes eligible for return
• Cut or installed flooring non-returnable
• Must be in original packaging
• Sample pieces non-returnable

3. Non-Returnable Items

• Custom-made or personalized products
• Cut or altered materials
• Clearance or sale items
• Installation services
• Used or installed products
• Items marked as non-returnable
• Sample pieces and swatches

4. Return Process

Step 1: Initiate Return

• Contact customer service within return period
• Provide order number and reason for return
• Submit photos if claiming damage/defect
• Receive return authorization

Step 2: Packaging

• Pack items in original packaging
• Include all accessories and manuals
• Attach return authorization label
• Ensure adequate protection

Step 3: Return Shipping

• Schedule pickup with our team
• Use authorized shipping method
• Keep tracking information
• Insurance recommended

5. Refund Process

5.1 Refund Methods:

• Original payment method used
• Processing time: 7-10 business days
• Shipping charges non-refundable
• Installation charges non-refundable

5.2 Refund Deductions:

• Restocking fee (if applicable)
• Damaged packaging fee
• Missing components fee
• Return shipping costs

6. Exchanges

6.1 Exchange Process:

• Available for same category items
• Price difference applicable
• Subject to stock availability
• New delivery charges apply

6.2 Exchange Conditions:

• Original condition required
• Within exchange timeframe
• Additional costs may apply
• Limited to one exchange per item

7. Damaged or Defective Items

7.1 Inspection Requirements:

• Check items upon delivery
• Document damages with photos
• Report within 24 hours
• Keep all packaging

7.2 Resolution Options:

• Replacement of defective item
• Full refund if replacement unavailable
• Partial refund for minor issues
• Repair if applicable

8. Cancellations

8.1 Order Cancellation:

• Before shipment: Full refund
• After shipment: Return policy applies
• Custom orders: Non-cancellable
• Installation: 24-hour notice required

9. Additional Information

9.1 Hygiene and Safety:

• Products must be clean
• Free from personal modifications
• No signs of use or wear
• Safety seals intact

9.2 Seasonal Returns:

• Extended return period during holidays
• Special conditions may apply
• Prior notification required
• Subject to store policy

10. Contact Us

For return-related queries:

• Email: [email]
• Phone: [phone]
• WhatsApp: [number]
• Store Location: [address]

[Note to client:

1. Customize return timeframes based on your business needs
2. Adjust policies according to local regulations
3. Add specific product categories as needed
4. Include actual contact information
5. Consider seasonal variations in policy]